This case study talks about how MJM Innovations’ senior center and congregate site management software and card technology solved the challenges of a growing aging population for Lincoln Aging Partners.

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SENIOR CENTER SOFTWARE CASE STUDY – LINCOLN AGING PARTNERS

In early 2010, Aging Partners, a pioneering Area Agency on Aging out of Lincoln Nebraska, began evaluating options to best capture the number of services, events and activities they provide to throughout their eight county service area.

FACING THE CHALLENGES OF SENIOR CENTER MANAGEMENT

One of Lincoln’s primary challenges was finding a complete senior center and congregate site management software and hardware solution that would support both their urban and rural sites, each varying in terms of volume and services.
A secondary challenge was finding a technology partner that had the scalability experience to meet their long term vision of enhancing the daily lives of a growing 65+ population, which will reach 80,000 by year 2030.

How did Lincoln Aging Partners find a comprehensive technology solution that was capable of meeting this complex set of needs?

WHY LINCOLN WENT WITH MJM’S SENIORSTAT™ SYSTEM

Aging Partners chose MJM Innovations’ SENIORSTAT™ senior center software solution. Since then, SENIORSTAT™ has increased efficiency and is saving administrative time in terms of reporting on all units of service.

Aging Partners can view all the data for their 20 senior centers via a web portal, allowing them to narrow reports right down to a specific service type. Service type examples include unduplicated meal counts, donations and transportation to name a few.

The individual centers no longer have to fill out paper rosters and send them to the central agency for manual entry. SENIORSTAT™ solution automates the paper roster process by offering various types of hardware units at the service locations as well as a card system. A Web-based application is used to export the data in the area agency on aging database.

HOW DOES SENIORSTAT™ WORK?

The process starts by setting up the hardware and software and then providing the client a card that can be swiped at any center location they choose to attend. Upon entering the center, the client swipes their card through the SENIORSTAT™ hardware which can be a touch screen or a mobile unit used low volume sites.

The client then chooses the events/activities they are going to participate in that day. Using the web-based senior center management software interface, senior center staff can easily review the final day’s count before exporting the data out to the AAA. Manual overrides are built in to allow for adjustments if needed.

The process of adding events on the calendar, changing events, recording donations and other activities can all be done directly on the Web without a need to access any onsite servers.

The AAA also accesses all the data via the Web and is provided with a full series of reporting options. They can choose to view a single day’s worth of data right up to a year’s worth.

THE OUTCOMES & BENEFITS OF SENIORSTAT™ IMPLEMENTATION

The overall outcome for Aging Partners is a win for both the senior centers and the agency. Some of the main benefits that have come from MJM’s senior center management software & card solutions include:

• Maximum Efficiency & Cost Savings – The agency has saved hundreds of hours and thousands of dollars by receiving the data accurately and on time without any manual process.
• Improved Customer Service – Lincoln center personnel now spend more time interacting with the 5,000+ clients, instead of spending it on reporting.
  “The quality of our data has greatly improved since going to an automated data collection system. The reports we’ve created using our SAMS data (which includes UPT exported data) this year have the highest quality data we have ever had,” says Martha Brown, Lincoln’s Lancaster advisory council representative.

“Thank you for helping our agency get to this point. I know that we pay for your services but your product is successful at helping organizations. Let me assure you that it has helped us.”